Privacy Policy

Thanks for using discovertix Our Privacy Policy details how we handle your info. By using discovertix, you agree to these practices.

1. Introduction

DiscoverTix Ltd. ("DiscoverTix," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect information through our website, mobile applications, and services (collectively, the "Platform").

By using the Platform, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect the following types of information:

Information You Provide to Us
- Account Information: Name, email address, password, phone number, profile photo (if provided).
- Billing & Payment Details: Billing address, partial payment card details (collected and processed by third-party processors).
- Event Listing or Submission Data: Information about your event, including title, location, date/time, ticket pricing, capacity, and images.
- Creator/Ambassador Program Information: Social media handles, follower metrics, and performance data.
- Customer Support: Your messages, complaints, or inquiries submitted to our team.
Information We Collect Automatically
- Usage Data: IP address, browser type, pages visited, time spent, device type.
- Cookies and Tracking Technologies: We use cookies and similar tools to enhance functionality, track usage, and improve performance.
Information from Third Parties
- Ticketing Partners: Transaction and attendance data when tickets are processed through third-party systems.
- Marketing Partners and Analytics Providers: Demographic and behavior-based information.

3. How We Use Your Information

We use your information to:

Provide and operate the Platform
Process ticket purchases and event listings
Personalize your experience and recommend events
Facilitate Ambassador Program participation and rewards
Communicate with you about your account or services
Enforce our Terms of Use and legal rights
Analyze trends, performance, and usage
Detect and prevent fraud, abuse, and unauthorized access

4. Legal Basis for Processing

We process personal data on the following legal bases:

Your consent
Fulfillment of a contract (e.g., ticket purchase)
Compliance with legal obligations
Legitimate interests, such as marketing, product improvement, and fraud prevention

5. Sharing Your Information

We may share your information with:

You may be required to create an account to access certain features. You are responsible for safeguarding your login credentials.
Event Organizers: To facilitate ticket issuance, check-ins, and customer service
Payment Processors: For handling transactions securely
Ambassador and Affiliate Partners: To administer commission-based activity
Vetted Service Providers: For hosting, email, customer support, marketing, and analytics
Legal Authorities: When required to comply with the law or protect our rights or users

We do not sell your personal information.

6. Cookies and Tracking

We use cookies, pixels, and other tracking tools to:

Maintain session state and preferences
Measure and improve campaign performance
Enable analytics and error reporting
Support personalization and user targeting

You can manage cookie preferences via your browser settings or opt-out tools provided in the Platform.

7. Data Retention

We retain personal data only as long as necessary for the purposes outlined above or as required by applicable laws.

8. International Transfers

Your data may be processed or stored outside your country of residence. We implement appropriate safeguards for international data transfers, including Standard Contractual Clauses where required.

9. Your Rights

Depending on your location, you may have the right to:

Access your personal data
Correct or delete inaccurate information
Object to or restrict data processing
Withdraw consent at any time
Request data portability

To exercise your rights, please contact us at hello@discovertix.com.

10. Security

We implement technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. However, no platform is completely secure.

11. Children’s Privacy

The Platform is not intended for users under 16. We do not knowingly collect personal information from children without verifiable parental consent.

12. Third-Party Links

Our Platform may include links to third-party websites or apps. We are not responsible for their content, privacy practices, or terms.

13. Changes to This Policy

We may update this Privacy Policy periodically. If we make material changes, we will notify you via the Platform or email. Continued use after updates constitutes acceptance.